Self Development Courses

  • Health, safety and counselling
  • Full qualifications or Learnerships
  • Short Courses Accredited
  • Short courses not accredited

 

Description

Health, safety and counselling

  • Apply health and safety to a work area
  • Contribute to the management of project risk within own field of expertise
  • Occupational Health and Safety Training
  • Understanding Safety And Symbolic Signs
  • Fundamentals Coach, Apply knowledge of self and team in order to develop a plan to enhance team performance
  • Team Coach, Motivate and Build a Team
  • Stress Management

Full qualifications or Learnerships

  • National Certificate: Project Management
  • National Certificate: New Venture Creation SMME

Short Courses Accredited

  • Use basic Mathematics in order to fulfill new venture functions effectively.
  • Apply basic Communication skills in new venture creation context.
  • Determine market requirements and manage the relevant marketing and selling processes
  • Demonstrate an understanding of the sector/industry in which the business operates.
  • Manage business operations.
  • Determine financial requirements and manage financial resources of a new venture.
  • Project Management introduction
  • Project planning
  • Project budgeting and risk management
  • Assist with project implementation
  • Use 2nd language communication in the project
  • Provide project admin support
  • Supervise a Project Team
  • Project meetings

Short courses not accredited

  • Managing Interpersonal Relationships / Emotional Intelligence and Stephen Covey’s 7 Habits of Highly Effective People
  • Time Management
  • Motivating and Delegating with Authority
  • Performance Appraisal
  • People and Performance Management
  • Problem Solving
  • Superior Retail Sales and Service
  • Train the Trainer
  • Introduction to business behvaior
  • Building Communication and Trust
  • Dealing with conflict and anger
  • Customer Service
  • Dealing with Diversity and Change
  • Discover Your Potential
  • Building effective teams
  • Front line Service
  • Listening skills
  • Mentoring Skills
  • Presentation skills
  • Call Centre. Respond to customers with factual and accurate information
  • Gather and process data specifically related to Contact Centres
  • Customer needs
  • Implement and articulate operational activities in a Contact Centre
  • Assertiveness training

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