Description
Health, safety and counselling
- Apply health and safety to a work area
- Contribute to the management of project risk within own field of expertise
- Occupational Health and Safety Training
- Understanding Safety And Symbolic Signs
- Fundamentals Coach, Apply knowledge of self and team in order to develop a plan to enhance team performance
- Team Coach, Motivate and Build a Team
- Stress Management
Full qualifications or Learnerships
- National Certificate: Project Management
- National Certificate: New Venture Creation SMME
Short Courses Accredited
- Use basic Mathematics in order to fulfill new venture functions effectively.
- Apply basic Communication skills in new venture creation context.
- Determine market requirements and manage the relevant marketing and selling processes
- Demonstrate an understanding of the sector/industry in which the business operates.
- Manage business operations.
- Determine financial requirements and manage financial resources of a new venture.
- Project Management introduction
- Project planning
- Project budgeting and risk management
- Assist with project implementation
- Use 2nd language communication in the project
- Provide project admin support
- Supervise a Project Team
- Project meetings
Short courses not accredited
- Managing Interpersonal Relationships / Emotional Intelligence and Stephen Covey’s 7 Habits of Highly Effective People
- Time Management
- Motivating and Delegating with Authority
- Performance Appraisal
- People and Performance Management
- Problem Solving
- Superior Retail Sales and Service
- Train the Trainer
- Introduction to business behvaior
- Building Communication and Trust
- Dealing with conflict and anger
- Customer Service
- Dealing with Diversity and Change
- Discover Your Potential
- Building effective teams
- Front line Service
- Listening skills
- Mentoring Skills
- Presentation skills
- Call Centre. Respond to customers with factual and accurate information
- Gather and process data specifically related to Contact Centres
- Customer needs
- Implement and articulate operational activities in a Contact Centre
- Assertiveness training