Description

Health, safety and counselling

Apply health and safety to a work area
Contribute to the management of project risk within own field of expertise
Occupational Health and Safety Training
Understanding Safety And Symbolic Signs
Fundamentals Coach, Apply knowledge of self and team in order to develop a plan to enhance team performance
Team Coach, Motivate and Build a Team
Stress Management

Full qualifications or Learnerships

Short Courses Accredited

Use basic Mathematics in order to fulfill new venture functions effectively.
Apply basic Communication skills in new venture creation context.
Determine market requirements and manage the relevant marketing and selling processes
Demonstrate an understanding of the sector/industry in which the business operates.
Manage business operations.
Determine financial requirements and manage financial resources of a new venture.
Project Management introduction
Project planning
Project budgeting and risk management
Assist with project implementation
Use 2nd language communication in the project
Provide project admin support
Supervise a Project Team
Project meetings

Short courses not accredited

Managing Interpersonal Relationships / Emotional Intelligence and Stephen Covey’s 7 Habits of Highly Effective People
Time Management
Motivating and Delegating with Authority
Performance Appraisal
People and Performance Management
Problem Solving
Superior Retail Sales and Service
Train the Trainer
Introduction to business behvaior
Building Communication and Trust
Dealing with conflict and anger
Customer Service
Dealing with Diversity and Change
Discover Your Potential
Building effective teams
Front line Service
Listening skills
Mentoring Skills
Presentation skills
Call Centre. Respond to customers with factual and accurate information
Gather and process data specifically related to Contact Centres
Customer needs
Implement and articulate operational activities in a Contact Centre
Assertiveness training

Wendy Shuttleworth – Your Soul Puzzle and Academy